Knowledge Base
Docs.
By SOHONETWORK.
Guides, how-tos, and reference docs for everything we manage.
Getting Started
Onboarding Checklist
Everything we need from you to get started
Accessing the Client Portal
How to log in, manage users, and submit support requests
Understanding Your Service Agreement
SLAs, response times, and what's included
Network & Wi-Fi
Connecting to Your Wi-Fi Network
SSID names, passwords, and network segments explained
What Are VLANs and Why Do You Have Them?
How we isolate your IoT, guest, and corporate traffic
Remote Access with WireGuard VPN
Setting up and connecting securely from anywhere
Troubleshooting Slow Internet
Steps to diagnose before calling us
Security
Your Firewall Rules Explained
What's blocked, what's allowed, and why
Backup Schedule & Restoration
How to request a file restore from your backup
What To Do If You've Been Hacked
Immediate steps and how to contact us urgently
Smart Home
Accessing Home Assistant
URL, login, and first steps in your dashboard
Adding New Smart Devices
What to do and what to check before buying
Creating and Editing Automations
Building routines for lighting, HVAC, and security
Hosting
Managing Your WordPress Site
Plugins, updates, and what we handle vs. you
FTP / SFTP Access to Your Server
Credentials, port numbers, and recommended clients
Requesting a Server Upgrade
RAM, storage, and vCPU changes